FAQ

It appears you've compiled various questions and their answers related to orders, payments, shipping, and returns at Jolixa. Here's the structured information:

Order Status: Once you place an order with Jolixa, you'll receive a confirmation email containing your order details and a tracking link to monitor its status.

Modifying Orders: Orders can only be modified if they haven't yet been processed for shipping. Once the status is "ready for shipping," "shipped," or "delivered," changes cannot be made.

Accepted Payment Methods: Jolixa accepts PayPal, Visa, and Mastercard.

Shipping Time: Processing typically takes 24 to 48 hours after order placement. Delivery times vary based on the chosen shipping method.

Tracking Your Package: Upon order confirmation, you'll receive an email with a tracking link to monitor the status and location of your package.

Missed Delivery: If you miss a delivery, the delivery partner will attempt again the next day or contact you to arrange an alternative delivery time. If unsuccessful, you may need to collect your package from the local post office.

Returns Policy: Jolixa accepts returns under these conditions:

• Purchased from the Jolixa online store.
• Unused and in original condition.
• Initiated within 14 days of delivery.

For further assistance or questions, please contact us at Support@jolixa.com. We're here to assist you!